Returns & Exchanges


Return Policy

If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund or process an exchange within 30 days of the purchase date.

We provide you with complimentary free shipping for all online returns and exchanges. A prepaid return Smart-Label will be included with your order. Please use this label to send your return or exchange package back to us at no shipping cost to you.

Items must be undamaged and unused with all original tags attached.

 

Online Returns Procedure

To return your item(s) to the online store:

Complete the return/exchange form that was included with your order and enclose it with your return package.

If you no longer have the return/exchange form please click here to download form. Please be sure to print out the form, complete all required information and include it with your return items.

If you are returning item(s) only, complete the "Returns" section. If you are exchanging item(s), complete the "Returns" section and complete the "Exchanges" section. Please Note: we will not be able to process your refund and we will send your package back to you if you do not include this form with your return.

Complete the "Your Information" section if the exchange order requires information that is different from your original order.

Pack and seal the return form with the merchandise you wish to return securely in the original box.  All returned merchandise must be unworn, undamaged, and in new condition with the original tags attached. Fill in the "From" section on the return Smart-Label (included with your order) and affix the label to the outside of your return package.

Drop off your return package at any USPS/UPS/FedEx Location depending on the type of Smart-Label you received with your merchandise.

Please retain the portion of the Smart-Label with your tracking number. This number is required to track your return/exchange package. If you have misplaced your return Smart-Label, just call us at 1-424-258-4060, or send us an email at service@zelzazero.com and we will be happy to send a new label to you.

 

Final Sale

Any items purchased in the FINAL SALE categories cannot be returned or exchanged. The "Final Sale" categories are select items with reduced prices and cannot be returned or exchanged.

Any Zelza Zero & Friends merchandise ordered via Amazon.com, Amazon Checkout, Bill Me Later, Google Checkout or PayPal, can only be returned through our Online Store.

 

Refunds

Once we receive your return package, your refund will be processed within 5 business days. Please allow another 2 to 5 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.

 

Amazon.com, Amazon Checkout, Bill Me Later, Google Checkout & PayPal Returns

 Orders placed via Amazon.com, Amazon Checkout, Bill Me Later, Google Checkout or PayPal must be returned and/or exchanged by mail through our Online Store